NICE
Making every customer experience extraordinary with AI
About NICE
NICE Ltd. is a global enterprise software company and a leader in cloud contact center platforms and AI-powered customer experience solutions. The company's CXone platform is one of the largest cloud contact center solutions in the market, serving thousands of organizations with intelligent routing, virtual agents, workforce management, and interaction analytics.
NICE's AI capabilities, branded as Enlighten AI, are purpose-built for customer service operations. Enlighten Autopilot provides AI-powered self-service, Enlighten Copilot assists human agents in real-time, and Enlighten Actions automates supervisory and quality management tasks. These AI tools are trained on the industry's largest dataset of customer interaction data.
The company serves over 25,000 organizations globally including 85+ Fortune 100 companies, processing billions of interactions across voice, chat, email, and social channels. NICE's deep domain expertise in contact center operations gives its AI models a significant advantage in understanding and optimizing customer service workflows.
Products & Services
CXone
Cloud-native contact center platform with AI-powered routing and analytics
Enlighten Autopilot
AI-driven self-service and virtual agent for customer interactions
Enlighten Copilot
Real-time AI assistant for contact center agents during customer calls
Workforce Management
AI-optimized scheduling and forecasting for contact center operations
Leadership
Notable Achievements
- ✓ 85+ Fortune 100 companies as customers
- ✓ 25,000+ organizations served globally
- ✓ CXone platform processes billions of interactions
- ✓ Leader in Gartner CCaaS Magic Quadrant
Competitive Landscape
Companies competing in the same space as NICE.
NexChron Coverage
Latest articles mentioning NICE
No articles yet. Our coverage of NICE is expanding.