Verint

Verint Systems is a customer experience (CX) automation company that uses AI to help enterprises manage and optimize customer interactions across channels. The company's platform includes intelligent virtual agents, real-time agent assist, workforce management, and interaction analytics — all powered by purpose-built AI models.

Verint's AI capabilities are designed for the specific demands of customer service operations, where the company has decades of domain expertise. Its virtual agents handle millions of customer interactions autonomously, while its analytics tools process voice and text conversations to extract insights about customer sentiment, agent performance, and process efficiency.

The company serves many of the world's largest banks, insurers, healthcare providers, and government agencies, processing billions of customer interactions annually. Verint's approach emphasizes measurable CX automation outcomes, with customers reporting significant improvements in containment rates and customer satisfaction scores.