Aisera
Universal AI copilot for the enterprise
About Aisera
Aisera provides an AI-powered service management platform that automates IT helpdesk, HR service delivery, and customer support operations. The company's AI copilot understands employee and customer requests using natural language processing and resolves them by orchestrating actions across enterprise systems.
Aisera's platform combines conversational AI, workflow automation, and a domain-specific knowledge graph to handle complex multi-step requests autonomously. The system learns from each interaction to improve resolution rates over time, and integrates with enterprise tools like ServiceNow, Salesforce, Microsoft 365, and Slack.
The company serves major enterprises and has raised over $170 million in venture funding. Aisera's approach emphasizes measurable ROI, with customers reporting significant reductions in ticket volume, resolution times, and operational costs through AI-driven automation of routine service requests.
Products & Services
Aisera AI Copilot
Conversational AI for automating IT, HR, and customer service interactions
AI Service Desk
Automated IT service management with intelligent ticket resolution
AiseraGPT
Enterprise generative AI with domain-specific knowledge and guardrails
Leadership
Notable Achievements
- ✓ Over $170M in venture funding
- ✓ 65%+ automated resolution rate for IT tickets
- ✓ Enterprise AI copilot across IT, HR, and CX
- ✓ Integrates with 500+ enterprise applications
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