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2 results for "customer service"

Telecom & Connectivity · 3 min read

SoundHound AI Partners with Associated Carrier Group to Bring Agentic AI to Telecom Customer Service

SoundHound AI has become the first agentic AI provider available through Associated Carrier Group, giving smaller regional mobile carriers access to AI customer service tools that previously required Tier 1 scale.

3h ago

A telecom network operations center with a curved wall of large monitors showing real-time network maps

Telecom & Connectivity · 4 min read

89% of Telecoms Are Raising AI Budgets as Network Automation Overtakes Customer Service

89% of global telecom operators plan to increase AI spending over the next 12 months, with network automation now surpassing customer experience as the top deployment priority for investment and ROI.

Apr 12