Search: customer service

A network operations center featuring document, related to India's TRAI Proposes First AI Governance Rules for Telecom

India's TRAI Proposes First AI Governance Rules for Telecom Operators Serving 900 Million Subscribers

India's TRAI released draft AI governance guidelines covering Jio, Airtel, Vodafone Idea, and BSNL — operators serving 900+ million subscribers — addressing 5G management, fraud detection, and automated customer service.

Nov 2

A modern workplace where a person is demonstrating related to Salesforce Cuts 4,000 Support Roles After AI Agents Take Ove

Work & Labor · 4 min read

Salesforce Cuts 4,000 Support Roles After AI Agents Take Over Half of Customer Service

Salesforce eliminated 4,000 customer support roles after AI agents resolved approximately half of all customer service queries — one of the clearest documented cases of white-collar AI displacement in 2026.

Sep 12

A financial trading floor featuring document, documents, related to Fiserv Strikes Strategic Deal With a major AI company to Bui from an unusual angle or perspective

Finance & Banking · 4 min read

Fiserv Strikes Strategic Deal With OpenAI to Build AI Agents Across Financial Institution Workflows

Fiserv, the infrastructure company powering thousands of banks and credit unions, is partnering with OpenAI to embed AI agents in KYC screening, month-end close, and customer service workflows.

May 15

A office where a person is operating related to AI and Stablecoins Are Both Moving Faster Inside Banks Than

Finance & Banking · 4 min read

AI and Stablecoins Are Both Moving Faster Inside Banks Than Executives Expected

Exclusive American Banker research finds agentic AI is in production across credit underwriting, fraud detection, and customer service at leading banks — and stablecoin adoption is outpacing expectations alongside it.

May 7

A financial trading floor related to Sierra AI Raises Nearly $1 Billion for Enterprise Customer-S

Finance & Banking · 3 min read

Sierra AI Raises Nearly $1 Billion for Enterprise Customer-Service Platform

Bret Taylor's Sierra is raising nearly $1 billion in new funding as regulated industries—banking, insurance, healthcare—commit serious capital to autonomous AI agents in customer-facing roles.

May 6

A network operations center featuring monitors, related to 89% of Telecoms Plan to Increase AI Budgets as Network Autom

Telecom & Connectivity · 3 min read

89% of Telecoms Plan to Increase AI Budgets as Network Automation Overtakes Customer Service as Top Priority

A new NVIDIA survey finds 89% of telecom companies plan to grow AI spending — up from 65% last year — with network automation now the industry's top AI priority ahead of customer experience.

Apr 28

A network operations center where a person is deploying related to 89% of Telecoms Are Raising AI Budgets as Network Automation

Telecom & Connectivity · 3 min read

89% of Telecoms Are Raising AI Budgets as Network Automation Overtakes Customer Service

For the first time, network automation has overtaken customer service as telecoms' top AI investment priority — a structural shift from chatbots to the infrastructure layer itself.

Apr 20

Telecom & Connectivity · 3 min read

SoundHound AI Partners with Associated Carrier Group to Bring Agentic AI to Telecom Customer Service

SoundHound AI has become the first agentic AI provider available through Associated Carrier Group, giving smaller regional mobile carriers access to AI customer service tools that previously required Tier 1 scale.

Apr 19

A telecom network operations center with a curved wall of large monitors showing real-time network maps

Telecom & Connectivity · 4 min read

89% of Telecoms Are Raising AI Budgets as Network Automation Overtakes Customer Service

89% of global telecom operators plan to increase AI spending over the next 12 months, with network automation now surpassing customer experience as the top deployment priority for investment and ROI.

Apr 12