Search: Salesforce

A retail store featuring checkout, server, related to Salesforce Forecasts One-in-Three Ecommerce Sites Will Have

Salesforce Forecasts One-in-Three Ecommerce Sites Will Have an AI Shopper Agent Live by Cyber Week

Salesforce predicts AI chat agents will drive 20% of all ecommerce traffic this holiday season, with one in three ecommerce sites having a live shopper agent by Cyber Week.

Nov 1

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Retail & Commerce · 4 min read

Salesforce Acquires Customer Engagement Platform Braze for $5.66 Billion to Deepen AI Marketing

Salesforce acquired customer engagement platform Braze for $5.66 billion, consolidating two AI-driven marketing platforms in the largest martech acquisition of Q4 2026.

Oct 27

A factory floor featuring interface, related to Siemens and Salesforce Connect Digital Twins to AI Sales Age

Manufacturing & Industry · 3 min read

Siemens and Salesforce Connect Digital Twins to AI Sales Agents — Cutting Out the Engineering Middleman

Siemens and Salesforce are integrating Teamcenter PLM with the Agentforce AI platform, letting digital twin data flow directly into sales and service workflows — eliminating the manual engineering handoff that slows industrial quotes and service calls.

Sep 18

A modern workplace where a person is demonstrating related to Salesforce Cuts 4,000 Support Roles After AI Agents Take Ove

Work & Labor · 4 min read

Salesforce Cuts 4,000 Support Roles After AI Agents Take Over Half of Customer Service

Salesforce eliminated 4,000 customer support roles after AI agents resolved approximately half of all customer service queries — one of the clearest documented cases of white-collar AI displacement in 2026.

Sep 12