ServiceNow
AI-powered enterprise workflow automation
Price delayed up to 15 minutes. Source: Yahoo Finance.
Earnings Snapshot
Q4 2025: Revenue $2.97B (+22% YoY). Now Assist AI add-on reaching $200M ARR run rate.
About ServiceNow
ServiceNow is the dominant enterprise workflow platform, used by 85% of the Fortune 500 to manage IT operations, HR processes, customer service, and security. The company has made AI the centerpiece of its product strategy, embedding generative AI and autonomous agents throughout its platform.
ServiceNow's Now Assist is a generative AI layer that helps employees across departments: IT agents get automatic incident resolution, HR teams get employee query automation, and customer service reps get suggested responses. The company's AI agents go beyond copilots — they can autonomously resolve common IT incidents, process HR requests, and triage security alerts without human intervention.
With $10B+ in annual revenue and deep enterprise relationships, ServiceNow is uniquely positioned to deploy AI where it matters most — in the operational workflows that run large organizations.
Products & Services
Now Assist
Generative AI embedded across the ServiceNow platform. Summarizes, suggests, generates, and automates across IT, HR, and customer service.
Enterprise AIAI Agents
Autonomous agents that resolve IT incidents, process HR requests, and handle customer inquiries without human intervention.
AI AgentsNow Platform
Enterprise workflow platform used by 85% of Fortune 500 for IT, HR, security, and customer operations.
PlatformLeadership
Notable Achievements
- ✓ Used by 85% of the Fortune 500
- ✓ $10B+ annual revenue with 20%+ growth
- ✓ Now Assist processes millions of AI-powered interactions monthly
- ✓ AI Agents autonomously resolve common enterprise workflows
- ✓ Named a Leader in Gartner Magic Quadrant for ITSM
Competitive Landscape
Companies competing in the same space as ServiceNow.
NexChron Coverage
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