Search

Retail & Commerce · 4 min read

Holiday 2026: Retailers Deploy AI Shopping Agents but Consumers Refuse to Let Them Buy

Talkdesk's 2026 AI Holiday Shopping Survey finds consumers actively use AI to research and compare gifts — but overwhelmingly refuse to let AI agents complete purchases autonomously.

Nov 5

Retail & Commerce · 4 min read

AI Shopping Agents Divide the Retail Industry: QVC Dives In, Amazon Stays Cautious

QVC and HSN report 20–38% order value lifts from AI shopping agents while Amazon and Tapestry pump the brakes over brand control and consumer trust — a divide that will play out at holiday scale this quarter.

Oct 5

Retail & Commerce · 4 min read

97% of Retailers Have AI Plans. Only Half of Consumers Trust Autonomous Shopping Agents.

Almost every retailer is building toward AI-powered agentic commerce. Only half of consumers are comfortable with autonomous purchasing agents. That gap is retail's defining challenge in 2026.

May 11

Real Estate & Construction · 4 min read

Homebuyer Trust in AI Has Collapsed — and Two-Thirds Want Mandatory Disclosure

Consumer trust in AI to assist with homebuying has collapsed from 30% to 16% in a single year, even as AI becomes more embedded in the real estate transaction.

May 11