Telecom & Connectivity News

Telecom & Connectivity

89% of Telecoms Are Raising AI Budgets as Network Automation Overtakes Customer Service

For the first time, network automation has overtaken customer service as telecoms' top AI investment priority — a structural shift from chatbots to the infrastructure layer itself.

Hector Herrera · Apr 20, 2026 · 3 min read

Telecom & Connectivity

SoundHound AI Partners with Associated Carrier Group to Bring Agentic AI to Telecom Customer Service

SoundHound AI has become the first agentic AI provider available through Associated Carrier Group, giving smaller regional mobile carriers access to AI customer service tools that previously required Tier 1 scale.

Hector Herrera · Apr 19, 2026 · 3 min read

Telecom & Connectivity

SoundHound Locks In Exclusive Agentic AI Deal for Regional Mobile Carriers

SoundHound AI becomes the exclusive agentic AI platform for the Associated Carrier Group, bringing enterprise-grade voice AI to Tier 2 and 3 mobile operators and rural carriers.

Hector Herrera · Apr 18, 2026 · 3 min read

Telecom & Connectivity

89% of Telecoms Are Raising AI Budgets as Network Automation Overtakes Customer Service

89% of global telecom operators plan to increase AI spending over the next 12 months, with network automation now surpassing customer experience as the top deployment priority for investment and ROI.

Hector Herrera · Apr 12, 2026 · 4 min read