Zoom

Zoom Video Communications transformed how the world works with its ubiquitous video conferencing platform, and is now reinventing its product suite with AI at the core. Zoom AI Companion provides real-time meeting summaries, automated action items, intelligent chat replies, and email drafting capabilities across Zoom's communication tools.

The company has expanded far beyond video meetings into a comprehensive workplace collaboration platform encompassing Zoom Phone, Zoom Team Chat, Zoom Whiteboard, and Zoom Docs — all enhanced with AI features. Zoom AI Companion is included at no additional cost for paid subscribers, differentiating it from competitors who charge separately for AI capabilities.

Zoom's massive installed base of hundreds of millions of users gives it enormous data scale for training and refining its AI features. The company uses a federated AI approach, partnering with multiple LLM providers including OpenAI and Anthropic while also developing its own models for specific use cases.